Cillis Car Care

We had a very good experience overall. There were some bureaucratic delays due to this being a warranty fix, but this will be our new go-to shop moving forward (this review as of 3/6/24 is based on the first time we've ever come here). I was pleasantly surprised how often other customers would walk in and clearly knew the service desk people or mechanic on a first name basis already whenever I was in the front office. I don't look forward to having to go to a mechanic, but I don't think I'll have any anxiety about coming here when needed. The only hangup I really had was occasionally getting "We'll let you know around 3/4p about the status of your vehicle," and I ended up having to call the following day to get that status update, but those weren't mission-critical updates.